Frequently Asked Questions
Everything you need to know about your Firetoys EU order
Which countries does Firetoys EU ship to?
We ship across the entire European Union. Delivery times and costs vary by destination, but most orders are processed and dispatched within 24 hours.
Are your products tested for safety?
Yes, all our aerial and circus equipment undergoes rigorous strength testing and quality control. We provide relevant safety certificates and load ratings for our professional-grade gear.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and bank transfers for larger orders.
How can I return an item if I am not satisfied?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a return authorization.
Will I have to pay customs duties within the EU?
No, because we ship from within the European Union, customers ordering to an EU address will not face any additional customs duties or import taxes.
Do you offer discounts for circus schools or bulk orders?
Yes, we provide tiered pricing and wholesale accounts for registered circus schools, studios, and bulk purchasers. Please contact our sales team for a quote.